COVID-19 / Cancellations

Update
March 19, 2020

We continue to monitor the updates and advice from our government and public health authorities. Given the rapidly changing developments regarding COVID-19, we have been busy with cancellations and rescheduling shows. We are thrilled that most of our affected shows are being successfully rescheduled.

During this time of uncertainty for all, we take the safety and health of our staff, artists, patrons and community very seriously. We urge everyone to follow the guidelines put forth by public health officials.

Donation/Exchange/Refund Options

Thank you in advance for your patience. As a not-for-profit theatre, and registered charitable organization, we ask for your support during these challenging times.

We have added updated messages to each show page to give you the most current information. 

If the show you have purchased tickets for has been cancelled or rescheduled and the new dates presented do not work for you, we ask you to consider the following:

  1. In the case of a cancelled show, making a donation to the deCoste for the value of your ticket.  Tax receipts can be provided for donations over $25. Your generosity will help us to weather this storm and maintain staff and operations during this mandated shutdown. We sincerely appreciate any contributions.                 
  2. Exchanging your ticket for another show.  Pay the difference if the exchanged show costs more; we’ll provide a gift certificate if the show costs less.
  3. Accepting a gift certificate mailed to you for the value of the show to be used for a future purchase.     
  4. A refund can be issued for a cancelled show. With our box office closed to the public preferred methods would be a refund to the credit card used for your purchase or an e-transfer. For other arrangements please contact the box office at info@decostecentre.ca or 902-485-8848.

With the increased volume of inquiries coming through at this time we ask our patrons to be patient and understanding as we respond to all inquiries and requests. A representative will get back to you as soon as possible. 

Please monitor our website and social media channels for further updates. 

 We thank you for your continued support of the deCoste Performing Arts Centre.

Troy, Nancy, Jennifer and Board.